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Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on us for their most challenging legal and business matters. From offices in the world’s key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.
Job title
Specialist, Information Systems - Technical Support
Location
New York
Department
Information Systems
Reports to

Supervisor, Technical Support

Exempt/Non-Exempt
Non-Exempt
Work Schedule

Monday through Friday, 9:30 am to 5:30 pm (overtime as required; flexibility is needed as schedule will change at times to accommodate department needs).

Position Summary

The Specialist, Technical Support provides day-to-day technical support to the Information Systems department.

Essentials Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

  • Install, configure, repair and replace PCs
  • Install, configure, repair and replace telephones
  • Configure basic network interfaces on various devices
  • Troubleshoot basic networking issues
  • Configure Avaya to include adds, moves and changes.
  • Provide technical assistance as required
  • Maintain firm’s printing environment-training provided 
Qualifications / Position Requirements
  • Knowledge of PC architecture
  • Good understanding of how all subsystems work in a PC and interact with each other
  • Good working knowledge of networking and basic TCP/IP configurations
  • Knowledge of Windows 7 & Windows 10
  • Basic electronics knowledge
  • Good understanding of Avaya phone systems to include adds, moves an changes
  • Ability to work on new equipment and devices without formal training
  • Ability to manage a varied workload and meet deadlines
  • Must be punctual and reliable
  • Strong interpersonal skills
  • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
  • Excellent written and verbal communication skills
  • Ensure confidentiality of all the Firm’s and clients documentation and information
Education and/or Experience
  • Bachelor’s degree or equivalent military experience
  • Previous experience with extensive focus on PCs on a network in a medium to large corporate environment
Compensation

The expected base salary for this position ranges from $75,000 - $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, anticipated assignment, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

To apply, please email a resume and cover letter.
Apply by email
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.